FAQ

Ordering & Shopping

How do I place an order?

Ordering from Gadgetgridx LLC is easy! Simply browse our selection of premium car alloy rims, add your desired items to your cart, and proceed to checkout. Follow the on-screen instructions to enter your shipping and payment information. We promise a smooth and secure shopping experience.

What payment methods do you accept?

We accept a variety of payment methods for your convenience, including:

• Credit Cards (Visa, Mastercard, American Express, Discover)
• PayPal
• Apple Pay
• Google Pay

Choose the option that works best for you!

Is my payment information secure?

Absolutely! We take your security seriously. All payment information is processed through secure, encrypted connections to protect your data. We use industry-standard security protocols to ensure your peace of mind while shopping with us. Your trust is our top priority.

Can I modify or cancel my order?

We understand that sometimes things change! If you need to modify or cancel your order, please contact us as soon as possible. We’ll do our best to accommodate your request. Keep in mind that once an order has been shipped, we may not be able to make changes. Contact us at support@gadgetgridx.store or call us at  +1 (859) 412-1810.

Do you offer gift cards?

At the moment, we don’t offer gift cards. However, it’s something we’re considering for the future! Keep an eye on our website for updates. In the meantime, you can always surprise a car enthusiast with a new set of rims directly from our store!

Shipping & Delivery

Do you offer free shipping?

Yes! We offer FREE shipping on all orders, no minimum purchase required! Enjoy the convenience of having your new rims delivered right to your doorstep without any extra cost.

How long does shipping take?

We aim to get your order to you as quickly as possible! Here’s a breakdown of our shipping timeline:

• Processing Time: 1-2 business days
• Shipping Time: 3-5 business days

You can expect to receive your order within 4-7 business days from the date of purchase. We’ll send you a tracking number as soon as your order ships!

What shipping methods do you offer?

We primarily use reliable carriers like FedEx, UPS, and USPS to ensure your order arrives safely and on time. The specific carrier will depend on your location and the size/weight of your order.

Do you ship internationally?

Currently, we only ship within the United States. We’re focusing on providing the best possible service to our U.S. customers. We appreciate your understanding! 🇺🇸

How can I track my order?

Once your order has shipped, you’ll receive an email with a tracking number. You can use this number to track your package on the carrier’s website. You can also find the tracking information in your Gadgetgridx account under “Order History.”

What if my package is lost or damaged?

We take full responsibility for ensuring your order arrives in perfect condition. If your package is lost or damaged during transit, please contact us immediately. We’ll work with the carrier to resolve the issue and get you a replacement as quickly as possible. Your satisfaction is guaranteed!

Returns & Exchanges

What is your return policy?

We want you to be completely satisfied with your purchase! That’s why we offer a 30-day free return policy. If you’re not happy with your rims for any reason, you can return them within 30 days of receipt for a full refund. Items must be unused and in their original packaging.

How do I return an item?

Returning an item is easy! Simply contact us at support@gadgetgridx.store or call us at +1 (859) 412-1810 to initiate the return process. We’ll provide you with a prepaid shipping label and instructions on how to package your return.

Do you offer exchanges?

Yes, we do! If you’d like to exchange your rims for a different size, style, or finish, please contact us. We’ll help you find the perfect fit for your vehicle and arrange the exchange. We want you to love your new wheels!

How long do refunds take?

Once we receive your returned item, we’ll process your refund within 7 business days. The refund will be credited to your original payment method. You’ll receive an email notification once the refund has been processed.

Who pays for return shipping?

We do! Return shipping is FREE for all eligible returns within 30 days of purchase. We’ll provide you with a prepaid shipping label to make the return process as convenient as possible.

Product & Warranty

Are your products authentic?

Absolutely! We only sell authentic, high-quality car alloy rims from reputable manufacturers. We stand behind the quality of our products and guarantee your satisfaction. We are your trusted U.S.-based destination for premium car alloy rims.

What warranty do you offer?

We offer a 60-day warranty on all our rims against manufacturing defects. If you experience any issues with your rims within the warranty period, please contact us. We’ll repair or replace the defective item free of charge. We’re committed to providing durable and reliable products.

How do I care for my products?

To keep your rims looking their best, we recommend the following care tips:

• Regularly wash your rims with mild soap and water.
• Avoid using harsh chemicals or abrasive cleaners.
• Apply a wheel protectant to prevent corrosion and brake dust buildup.
• Check your tire pressure regularly.

Proper care will extend the life of your rims and keep them looking great for years to come!

What if I receive a defective item?

We thoroughly inspect all items before shipping, but in the rare event that you receive a defective item, please contact us immediately. We’ll arrange for a replacement or refund as quickly as possible. Your satisfaction is our top priority! We will need photos or videos of the defect.

Account & Support

Do I need to create an account?

Creating an account is optional, but it’s highly recommended! With an account, you can:

• Track your order history
• Save your shipping and payment information
• Receive exclusive offers and promotions
• Manage your returns and exchanges

It’s free and easy to sign up!

How do I reset my password?

If you’ve forgotten your password, simply click the “Forgot Password” link on the login page. You’ll be prompted to enter your email address, and we’ll send you instructions on how to reset your password.

How can I contact customer service?

We’re here to help! You can reach our customer service team via:

Business: Gadgetgridx LLC

Phone: +1 (859) 412-1810

Email: support@gadgetgridx.store

Address: 891 N Dixie Blvd, Radcliff, Kentucky 40160, United States.

Hours: 9 AM – 6 PM EST, Monday – Friday

We’re always happy to answer your questions and provide assistance.

What are your business hours?

Our customer support team is available Monday through Friday, from 9 AM to 6 PM EST. We’ll do our best to respond to your inquiries as quickly as possible, even outside of business hours. We are always available to help!